#NTOUCH CALL CENTER SOFTWARE SOFTWARE#

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Live: Sharad Pawar quits as NCP chief, says 'I know when to stop'.Karnataka poll: Congress releases manifesto, makes 5 guarantees.Live: India reports 3,325 new Covid-19 cases in 24 hours.Live: Cong, JD(S) are 'pariwarwadis' & indulge in divisive politics, says PM.Callers can fill out a form with their details and concerns even before getting connected with a customer service agent, for faster resolution. Customers can select the self-help option or select their preferred communication mode like email support, WhatsApp support, chat support or voice support. How Smart Touch Call service will work Any customer who dials in to Samsung’s Customer Care (67864) and opts for Smart Touch Call will get an SMS or a pop-up menu while being on call.

#NTOUCH CALL CENTER SOFTWARE SOFTWARE#

Using this digital self-service option, customers will be able to find a resolution to most of their common queries such as locating the nearest service centre from them, repair tracking, software updates, spare part pricing, warranty information and more. Customers calling Samsung’s customer care will now have the option to switch to a synchronized voice and screen interface instead of a traditional call center experience. The company has launched a ‘Smart Touch Call’ service that aims to reduce wait time when they call Samsung’s Customer Care to resolve their queries. NEW DELHI: Samsung has introduced a new way to help customers find a quick resolution to their problems.

Ntouch call center software